Evening Front Desk Agent | Guest Experience Pro

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and career development

Job summary

Concord Hospitality in Pittsburgh, PA, is seeking a Front Desk Agent or Guest Services Agent to greet guests, handle check-in/out, and respond to requests with warmth and efficiency.

This full-time role primarily covers evenings (3PM–11PM). You will post guest charges, process payments, manage mail and messages, stay informed about hotel programs and offers, and collaborate with team members to ensure a memorable stay for every guest.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills are required.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Detail-oriented

Organizational skills

Customer service

Education

High school diploma

Job description

Concord Hospitality in Pittsburgh, PA, is seeking a Front Desk Agent or Guest Services Agent to greet guests, handle check-in/out, and respond to requests with warmth and efficiency.

This full-time role primarily covers evenings (3PM–11PM). You will post guest charges, process payments, manage mail and messages, stay informed about hotel programs and offers, and collaborate with team members to ensure a memorable stay for every guest.