Hotel Concierge

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 23,000 - 26,000; Full time

Job summary

Concord Hospitality Enterprises is seeking a friendly Hotel Concierge for Embassy Suites by Hilton Pittsburgh Downtown to warmly welcome guests and help them navigate the city.

You will tailor recommendations, coordinate services with hotel teams, and support guests from arrival to departure, delivering memorable experiences in a fast-paced hospitality environment.

Candidates should be customer-service oriented, knowledgeable about Pittsburgh, and comfortable handling guest needs with discretion.

Qualifications

• Previous hotel, concierge, hospitality, or customer service experience preferred.
• Friendly, professional, and outgoing personality.
• Excellent communication and interpersonal skills.
• Strong guest service and problem-solving skills.
• Knowledge of downtown Pittsburgh and attractions.
• Ability to remain calm under pressure.
• Strong attention to detail and organization.
• Work well independently and in a team.
• Basic computer skills; Hilton systems experience a plus.
• Professional appearance and demeanor.

Responsibilities

• Warmly greet and welcome guests entering and leaving the hotel.
• Provide exceptional, personalized service to guests and visitors.
• Assist guests with questions on services, amenities, dining, and hours.
• Offer recommendations for Pittsburgh restaurants, attractions, and events.
• Arrange transportation options and assist with luggage when needed.
• Coordinate with Front Desk and other departments to ensure guest satisfaction.
• Maintain a professional, welcoming presence in lobby and public areas.
• Protect guest confidentiality and handle requests discreetly.
• Observe and report safety concerns and assist during emergencies.

Skills

Hospitality experience

Customer service

Excellent communication

Problem-solving

Knowledge of Pittsburgh

Calm under pressure

Team player

Professional appearance

Tech savvy

Tools

Basic computer skills

Hotel systems knowledge (Hilton)

Job description

Description

HOTEL CONCIERGE

Embassy Suites by Hilton Pittsburgh Downtown

Concord Hospitality

We Are Hiring – Hotel Concierge!

Embassy Suites by Hilton Pittsburgh Downtown is looking for a friendly, outgoing, and service-driven Hotel Concierge to join our team!

Are you passionate about hospitality and creating memorable experiences for guests? Do you enjoy meeting new people, sharing your knowledge of Pittsburgh, and making someone’s day a little easier? If so, we would love to meet you.

As our Hotel Concierge, you will be an important part of the guest experience. You will provide a warm welcome, assist guests throughout their stay, and serve as a knowledgeable resource for hotel services, transportation, dining, attractions, entertainment, and everything Pittsburgh has to offer.

Here Is What You Will Be Doing Each Day

As a Hotel Concierge, you will:

• Warmly greet and welcome guests entering and leaving the hotel.

• Provide exceptional, personalized service to hotel guests and visitors.

• Assist guests with questions regarding hotel services, amenities, dining options, meeting spaces, and hours of operation.

• Provide recommendations and directions for Pittsburgh restaurants, attractions, entertainment, shopping, sporting events, and other local destinations.

• Assist guests with transportation needs, including taxis, rideshare services, airport transportation, and other local options.

• Assist with luggage, packages, deliveries, and other guest needs when necessary.

• Maintain knowledge of daily hotel events, group functions, VIP arrivals, special events, and activities taking place within the hotel.

• Anticipate guest needs and proactively offer assistance.

• Respond to guest questions, requests, and concerns in a professional and timely manner.

• Communicate guest requests to the appropriate hotel department and follow up to ensure guest satisfaction.

• Work closely with Front Desk, Housekeeping, Food & Beverage, Sales, Maintenance, Security, and hotel leadership to provide a seamless guest experience.

• Maintain a professional and welcoming presence in the hotel lobby and public areas.

• Maintain guest confidentiality and never disclose guest room numbers or other private guest information.

• Observe lobby and public areas and promptly report safety, maintenance, or security concerns.

• Assist with additional hotel and guest service responsibilities as assigned by management.

Safety Is Everyone’s Responsibility

The safety and security of our guests and team members is a priority.

The Hotel Concierge will be trained and required to follow all Hilton Safety and Security policies and procedures, as well as all Oliver Building Safety procedures.

Training and responsibilities will include:

• Hilton-required safety and security training.

• Oliver Building emergency and evacuation procedures.

• Fire alarm and emergency response procedures.

• Knowledge of emergency exits, evacuation routes, and designated assembly areas.

• Procedures for medical emergencies, severe weather, building evacuations, security incidents, and other emergency situations.

• Prompt reporting of accidents, injuries, suspicious activity, safety hazards, and security concerns.

• Assisting guests calmly and professionally during emergency situations while following established Hilton, hotel, and Oliver Building procedures.

All required safety training must be completed and safety procedures followed at all times.

What We Are Looking For

Our ideal candidate is someone who genuinely enjoys helping people and understands that hospitality is about creating an experience, not simply completing a task.

We are looking for someone who has:

• Previous hotel, concierge, hospitality, or customer service experience preferred.

• A friendly, professional, and outgoing personality.

• Excellent communication and interpersonal skills.

• Strong guest service and problem-solving skills.

• Knowledge of downtown Pittsburgh and surrounding attractions, restaurants, entertainment, and transportation preferred.

• The ability to remain calm and professional when handling guest concerns or emergency situations.

• Strong attention to detail and organizational skills.

• The ability to work independently while also being an effective member of the hotel team.

• Basic computer skills; previous Hilton systems experience is a plus.

• A professional appearance and demeanor consistent with hotel standards.

Schedule

Hospitality never takes a day off! Candidates must be able to work a flexible schedule based on hotel business needs, including mornings, evenings, weekends, holidays, and special events.

Why Concord?

At Concord Hospitality, our associates are our greatest assets. We believe in creating a workplace where team members feel valued, supported, and provided with opportunities to grow.

We are committed to our Five Cornerstones:

Quality | Integrity | Community | Profitability | Fun

We strive to provide exceptional experiences not only for our guests, but also for the associates who make those experiences possible.

Pay Range $17.00 to $19.00 an hour

Come join our team and help us make every guest feel at home in Pittsburgh!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality