Donor Support Call Center Agent - In-Office/Remote

Versiti; United States; Hybrid; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401K

Job summary

Versiti in Aurora, IL is seeking Call Center Agents to make outbound donor outreach calls, document donor information, and provide friendly service. The role combines in-office days with remote days, offering stable hours, bi‑weekly pay, and comprehensive training.

You will meet productivity and service goals while using MS Office and our donor systems to support blood donation education and scheduling. A supportive team environment helps you grow your career.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience, preferably in a contact center.
• Proven verbal and written communication skills; ability to use computer systems.

Responsibilities

• Make outbound calls to encourage donors to schedule appointments.
• Document information in computer systems accurately.
• Provide friendly, professional service on every call and follow training to support donor needs.
• Meet productivity, quality, and service level goals.
• Adhere to work schedule and collaborate with supervisors.

Skills

Communication skills

Sales techniques

Attention to detail

Teamwork

Multi-tasking

MS Office

Adaptability

Customer service

Education

High School Diploma

Equivalent

Tools

MS Office

HemaTerra

Job description

Versiti in Aurora, IL is seeking Call Center Agents to make outbound donor outreach calls, document donor information, and provide friendly service. The role combines in-office days with remote days, offering stable hours, bi‑weekly pay, and comprehensive training.

You will meet productivity and service goals while using MS Office and our donor systems to support blood donation education and scheduling. A supportive team environment helps you grow your career.