Hybrid Call Center Agent: Donor Engagement

Versiti; United States; Hybrid; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Paid Time Off (PTO)

401K with 7% match

Job summary

Versiti is hiring a Call Center Agent based in Aurora, IL. This role requires a blend of in-office and remote days and involves making outbound calls to encourage blood donations.

The candidate must possess strong communication skills, a positive attitude, and a high school diploma. Versiti offers a competitive hourly wage of $16.39, a supportive team environment, and various benefits including medical, dental, and retirement plans.

Qualifications

• 1-3 years customer service experience, preferably in a contact center environment required.
• Excellent verbal and written communication skills required.
• Ability to demonstrate sales techniques and overcome objections required.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Provide friendly, professional service on every call.
• Adheres to work schedule and meets productivity goals.

Skills

Strong communication skills

Reliability and a positive attitude

Attention to detail

Education

High School Diploma

Equivalent

Tools

Microsoft Office

Contact center-specific programs (HemaTerra)

Job description

Versiti is hiring a Call Center Agent based in Aurora, IL. This role requires a blend of in-office and remote days and involves making outbound calls to encourage blood donations.

The candidate must possess strong communication skills, a positive attitude, and a high school diploma. Versiti offers a competitive hourly wage of $16.39, a supportive team environment, and various benefits including medical, dental, and retirement plans.