Donor Outreach Agent - Entry Level

Versiti Blood Center of Illinois; Aurora (IL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off (PTO)

401(k) with 7% match

Job summary

A leading health organization in Aurora, IL, is seeking a Call Center Agent to provide excellent service to donors while managing outbound calls. Ideal candidates will hold a High School Diploma and have 1-3 years of customer service experience. Responsibilities include meeting team collection goals and educating donors about blood donation. The role offers a competitive starting salary of $16.00 per hour and a comprehensive benefits package, including medical and retirement plans.

Qualifications

• 1-3 years customer service experience, preferably in a contact center environment.
• Ability to multi-task and proactively communicate progress/obstacles.
• Experience working in a team-oriented environment.

Responsibilities

• Adhere to work schedule.
• Meet productivity, quality, and service level goals.
• Provide compelling messaging to donors to influence blood donation.
• Provide excellent customer service by always doing what is right for the donor.

Skills

Excellent verbal and written communication skills

Sales techniques

Attention to detail

Results-oriented collaboration

Proficient computer skills (Microsoft Office)

Education

High School Diploma

Tools

Microsoft Office

HemaTerra

Job description

A leading health organization in Aurora, IL, is seeking a Call Center Agent to provide excellent service to donors while managing outbound calls. Ideal candidates will hold a High School Diploma and have 1-3 years of customer service experience. Responsibilities include meeting team collection goals and educating donors about blood donation. The role offers a competitive starting salary of $16.00 per hour and a comprehensive benefits package, including medical and retirement plans.