Donor Outreach Agent – In-Office/Remote, Paid Training

Versiti; United States; Hybrid; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid training

Health, dental, vision benefits

401K with a 7% match

Growth opportunities

Job summary

Versiti is seeking a Call Center Agent to join their team in Dayton, Ohio. This position requires a combination of in-office and remote work and offers stable hours with bi-weekly pay.

The role involves making outbound calls to encourage blood donation appointments, providing excellent customer service, and utilizing computer systems for data entry. A strong communication skills and a positive attitude are essential. A comprehensive benefits package and growth opportunities are part of the offer.

Qualifications

• 1-3 years customer service experience, preferably in a contact center environment.
• Excellent verbal and written communication skills.
• Ability to demonstrate sales techniques and overcome objections.
• Good attention to detail and accurate data entry skills.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Provide friendly, professional service on every call.
• Answers donor questions, requests, and concerns via phone and text.
• Educates and motivates donors to schedule their next donation appointment.

Skills

Strong communication skills

Reliability

Attention to detail

Proficient computer skills

Education

High School Diploma

Tools

Microsoft Office

HemaTerra

Job description

Versiti is seeking a Call Center Agent to join their team in Dayton, Ohio. This position requires a combination of in-office and remote work and offers stable hours with bi-weekly pay.

The role involves making outbound calls to encourage blood donation appointments, providing excellent customer service, and utilizing computer systems for data entry. A strong communication skills and a positive attitude are essential. A comprehensive benefits package and growth opportunities are part of the offer.