Donor Outreach Call Center Agent - Stable Hours & Growth

Versiti Blood Center of Illinois; Aurora (IL); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Growth opportunities

Benefits package (medical, dental, 7%

Job summary

Versiti Blood Center of Illinois in Aurora, IL is seeking a Call Center Agent to handle donor calls, schedule appointments, and document donor information. The role combines in-office and remote days to offer stable hours in a team‑oriented environment.

You will follow training, deliver excellent customer service, and work with a supervisor invested in your success. Strong communication, reliability, and data entry accuracy are essential for this position.

Qualifications

• Excellent verbal and written communication skills.
• Ability to demonstrate sales techniques and overcome objections.
• Good attention to detail and accurate data entry.
• Results-oriented / collaborates with management to meet individual goals.
• Ability to multi-task and proactively communicate progress/obstacles.

Responsibilities

• Adheres to work schedule.
• Meets productivity, quality, and service level goals.
• Provides compelling messaging to donors to influence blood donation.
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility.
• Answers donor questions, requests and concerns via phone and text.
• Recruits new donors by asking existing donors for family/friend referral (pledge).
• Educates and motivates donors to schedule their next donation appointment.
• Attends training and implements techniques/tactics taught into workflow.
• Maintains accurate donor information in profile.
• Ensures donor requests are carried out by making appropriate requests and following up.
• Participates on team projects, as assigned.
• Demonstrates Versiti’s core values daily.
• Executes service recovery techniques to address donor concerns/complaints.
• Provides excellent customer service by always doing what is right for the donor.
• Advocates Versiti’s mission in the community.

Skills

Verbal communication

Written communication

Sales techniques

Data entry

Team collaboration

MS Office

Multi-channel support

Education

High School Diploma

Equivalent

Tools

HemaTerra

Microsoft Office

Job description

Versiti Blood Center of Illinois in Aurora, IL is seeking a Call Center Agent to handle donor calls, schedule appointments, and document donor information. The role combines in-office and remote days to offer stable hours in a team‑oriented environment.

You will follow training, deliver excellent customer service, and work with a supervisor invested in your success. Strong communication, reliability, and data entry accuracy are essential for this position.