Donor Call Center Agent – Stable Hours & Growth

Versiti Blood Research Institute; Indianapolis (IN); Híbrido; USD 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision plans

Paid time off (PTO)

7% 401(k) match

Paid training

Team-oriented culture

Resumo da oferta

Versiti Blood Research Institute in Indianapolis, IN seeks a Call Center Agent to support donor engagement. The role requires alternating in-office and remote days, delivering friendly service while documenting donor information and following established processes.

Ideal candidates bring 1–3 years of customer service experience, strong communication skills, and the ability to learn new systems. The team emphasizes stability, growth, and a collaborative, patient‑focused environment.

Qualificações

• High School Diploma required; equivalent acceptable.
• 1-3 years of customer service experience, preferably in a contact center.
• Excellent verbal and written communication; ability to learn systems.

Responsabilidades

• Make outbound calls encouraging current blood donors to schedule appointments.
• Document information in computer systems.
• Provide friendly, professional service on every call.
• Follow training and processes to support donor needs.
• Collaborate with supervisor to ensure success.

Conhecimentos

Strong communication skills

Proficient computer skills

Reliability and positive attitude

Customer service mindset

Formação académica

High School Diploma

Equivalent required

Ferramentas

MS Office

HemaTerra

Descrição da oferta de emprego

Versiti Blood Research Institute in Indianapolis, IN seeks a Call Center Agent to support donor engagement. The role requires alternating in-office and remote days, delivering friendly service while documenting donor information and following established processes.

Ideal candidates bring 1–3 years of customer service experience, strong communication skills, and the ability to learn new systems. The team emphasizes stability, growth, and a collaborative, patient‑focused environment.