Donor Outreach & Recruitment Specialist

Versiti Blood Research Institute; Aurora (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Time Off (PTO) and Holidays

401(k) with 7% match

Job summary

Versiti Blood Research Institute is seeking an entry-level contact center agent to recruit current and past donors via outbound calls and text. You will deliver exceptional donor experiences while meeting individual metrics and monthly team collection goals.

The role emphasizes strong communication, data accuracy, and the ability to handle multiple channels. Training and benefits are provided for a full-time schedule at our Aurora, IL site.

Qualifications

• High School Diploma required, equivalent accepted.
• 1–3 years of customer service experience, preferably in a contact center.
• Excellent verbal and written communication skills.
• Ability to demonstrate sales techniques and overcome objections.
• Good attention to detail and accurate data entry skills.
• Results-oriented and able to collaborate with management.
• Ability to multi-task and communicate progress clearly.
• Proficient with Microsoft Office and contact center software.

Responsibilities

• Adheres to work schedule and attendance standards.
• Meets productivity, quality, and service level goals.
• Provide compelling messaging to donors to influence blood donation.
• Inform about donation types based on donor eligibility.
• Answer donor questions via phone and text.
• Recruit new donors by asking for referrals.
• Educate and motivate donors to schedule next donation.
• Attend training and apply techniques to workflow.
• Maintain accurate donor information in profiles.
• Ensure donor preferences for contact are respected.
• Participate in team projects and uphold Versiti values.

Skills

Customer service

Communication skills

Sales techniques

Teamwork

Multitasking

Data entry

Microsoft Office

Objection handling

Education

High school diploma

Equivalent acceptable

Tools

Microsoft Office

HemaTerra

Job description

Versiti Blood Research Institute is seeking an entry-level contact center agent to recruit current and past donors via outbound calls and text. You will deliver exceptional donor experiences while meeting individual metrics and monthly team collection goals.

The role emphasizes strong communication, data accuracy, and the ability to handle multiple channels. Training and benefits are provided for a full-time schedule at our Aurora, IL site.