Donor Services Call Center Agent (Hybrid)

Versiti Blood Research Institute; Aurora (IL); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k)

Job summary

Versiti is seeking a Call Center Agent in Aurora, IL to support donor scheduling and information services. The role combines in-office and remote days, offering stable hours, paid training, and opportunities for growth within a team‑oriented environment.

You will handle outbound calls, document donor data, and deliver professional service while following established processes and collaborating with a supportive supervisor. Prior call center experience is helpful but not required.

Qualifications

• High School Diploma required
• equivalent required
• 1-3 years customer service experience, preferably in a contact center environment required

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Work with a supervisor who’s invested in your success
• Adheres to work schedule and meets productivity goals

Skills

Customer service experience

Call center experience

Strong communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Versiti is seeking a Call Center Agent in Aurora, IL to support donor scheduling and information services. The role combines in-office and remote days, offering stable hours, paid training, and opportunities for growth within a team‑oriented environment.

You will handle outbound calls, document donor data, and deliver professional service while following established processes and collaborating with a supportive supervisor. Prior call center experience is helpful but not required.