Donor Services Supervisor — People, Process & Impact

Versiti Blood Research Institute; Traverse City (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

PTO & Holidays

Short- & Long-term disability

Life insurance

401(k) with 7% match

Job summary

Versiti Blood Research Institute seeks a Donor Services Supervisor to lead and develop staff responsible for procuring blood products from donors and patients, ensuring quality, cost efficiency, and production goals across multiple sites.

The role involves implementing systems for donor collection oversight, coordinating training, and maintaining regulatory compliance with FDA, CLIA, and internal SOPs while fostering a positive donor experience.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• Previous supervisory experience in a customer service environment preferred.

Responsibilities

• Plans, supervises donor collection operations and related support areas.
• Communicates policy changes to staff and ensures understanding.
• Supervises scheduling, training, and performance appraisals.
• Serves as a public relations contact for donors, patients, and coordinators.
• Ensures compliance with FDA, CLIA, and internal policies.

Skills

Supervisory experience

Customer service

Communication skills

Leadership

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Hemasphere

Title 21

Job description

Versiti Blood Research Institute seeks a Donor Services Supervisor to lead and develop staff responsible for procuring blood products from donors and patients, ensuring quality, cost efficiency, and production goals across multiple sites.

The role involves implementing systems for donor collection oversight, coordinating training, and maintaining regulatory compliance with FDA, CLIA, and internal SOPs while fostering a positive donor experience.