Donor Services Training Lead | Compliance & Staff Development

The Blood Connection, Incorporated; Norfolk (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and blood collection procedures in line with FDA and AABB standards. The role maintains records, conducts audits, and provides on-floor support as needed, including travel to fixed-site centers.

You will ensure staff stay compliant, current with procedures, and able to perform tasks safely while delivering excellent donor service and technical performance.

Qualifications

• HS diploma or GED required; CPR Instructor certification preferred before hire.
• Minimum two years' blood collection experience and hematology knowledge.
• Valid driver's license and reliable transportation required.
• Strong written and verbal communication; able to train and supervise staff.

Responsibilities

• Provide training for staff performing donor collections and CPR instruction.
• Maintain training records and ensure audits and inspections readiness.
• Update training materials and JDTRs as needed to stay compliant.
• Assist with investigations and retraining for adverse occurrences.
• Perform on-floor collection duties when required and travel to centers.
• Support management and participate in departmental projects as needed.

Skills

Communication skills

Organizational skills

Analytical skills

Verbal & written communication

Customer service orientation

Education

High School Diploma or GED

CPR Instructor Certification (preferred)

Two years of blood collection experience

General knowledge of Hematology

Valid Driver's License

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Blood Connection, Incorporated is seeking a Donor Services Trainer to develop and document training for apheresis, special donations, and blood collection procedures in line with FDA and AABB standards. The role maintains records, conducts audits, and provides on-floor support as needed, including travel to fixed-site centers.

You will ensure staff stay compliant, current with procedures, and able to perform tasks safely while delivering excellent donor service and technical performance.