Donor Services Associate | Friendly Donations Support

Goodwill Keystone Area; Ephrata (Lancaster County); On-site; USD 18,000 - 26,000; Part time

Job summary

Goodwill Keystone Area in Ephrata, PA is seeking a part-time Donor Service Representative to greet donors, assist with donations, and maintain a clean, organized donation area. This role supports the Donated Goods Retail department and reports to the Production Manager.

The position emphasizes friendly customer service, safety, and teamwork, with duties including processing donor paperwork, loading supplies, and promoting the Goodwill mission.

Qualifications

• Must be at least 18 years old.
• Able to stand for extended periods and lift up to 50 pounds frequently.
• Flexibility to work evenings and weekends.

Responsibilities

• Greet donors professionally and promote Goodwill in a positive manner.
• Assist donors with donations, unloading, receipts, and information.
• Complete donor tracking paperwork accurately and timely.
• Support transportation and loading/unloading of materials.
• Maintain a clean, safe, and organized donor area and production spaces.
• Follow safety procedures and wear proper footwear and gloves.
• Communicate progress and concerns to the Production Manager.

Skills

Communication

English proficiency

Professional appearance

Endurance

Lifting 50lb

Flexible schedule

Tools

Forklift license

Job description

Goodwill Keystone Area in Ephrata, PA is seeking a part-time Donor Service Representative to greet donors, assist with donations, and maintain a clean, organized donation area. This role supports the Donated Goods Retail department and reports to the Production Manager.

The position emphasizes friendly customer service, safety, and teamwork, with duties including processing donor paperwork, loading supplies, and promoting the Goodwill mission.