Donor Services Associate — Flexible Schedule

Goodwill Keystone Area; West Chester (Chester County); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to greet donors, assist with donations, and issue receipts at the West Chester store in West Chester, PA. This full-time role focuses on friendly customer service, safe donation handling, and accurate donor paperwork.

The job requires standing for extended periods, lifting up to 50 pounds, and a flexible schedule including evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Ability to speak, hear, read and write.
• Ability to speak English to interact with donors and customers.
• Neat appearance and professional demeanor.
• Good customer service skills.
• Able to stand for extended periods.
• Lift up to 50 pounds frequently.
• Flexible schedule including evenings and weekends.

Responsibilities

• Greets donors in a pleasant and professional manner and promotes Goodwill Keystone Area.
• Assists donors with donations; unloads donations; issues receipts; provides information.
• Completes donor tracking paperwork accurately and timely.
• Supports transportation tasks: loading/unloading, distribution of materials, and cleanup.
• Maintains safe work practices and uses equipment safely.
• Prices hard goods as needed and maintains a clean donor area and production area.
• Supports organizational programs and special events as needed.

Skills

Customer service

Communication

English language

Teamwork

Job description

Goodwill Keystone Area is seeking a Donor Service Representative to greet donors, assist with donations, and issue receipts at the West Chester store in West Chester, PA. This full-time role focuses on friendly customer service, safe donation handling, and accurate donor paperwork.

The job requires standing for extended periods, lifting up to 50 pounds, and a flexible schedule including evenings and weekends.