Donor Services Specialist

Goodwill Keystone; Langhorne (Bucks County); On-site; USD 16,531 - 22,041; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative in Langhorne, PA. The role supports donations processing and customer service, interacting with donors and ensuring safe handling of items for resale.

Responsibilities include assisting donors, paperwork, and collaborating with the transportation and production teams to keep areas organized and operations running smoothly.

Qualifications

• Must be at least 18 years old.
• Ability to speak, hear, read and write in English.
• Neat appearance and positive demeanor.
• Strong customer service skills.
• Ability to stand for extended periods.
• Able to lift up to 50 pounds regularly.
• Flexible schedule including evenings and weekends.

Responsibilities

• Greets donors in a pleasant and professional manner.
• Assists donors with donations and unloading; issues receipts.
• Completes donor tracking paperwork accurately and timely.
• Supports transportation duties and material handling tasks.
• Maintains clean and orderly donor and production areas.
• Promotes and participates in organizational programs and events.
• Adheres to safety requirements and uses PPE as needed.
• Communicates progress, problems, and concerns to the Production Manager.

Skills

Customer service

Communication skills

English proficiency

Lift 50 pounds

Stamina

Tools

Forklift license

Job description

Goodwill Keystone Area is seeking a Donor Service Representative in Langhorne, PA. The role supports donations processing and customer service, interacting with donors and ensuring safe handling of items for resale.

Responsibilities include assisting donors, paperwork, and collaborating with the transportation and production teams to keep areas organized and operations running smoothly.