Donor Services Associate - Friendly, Community-Focused

Goodwill Keystone Area; Springtown (PA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations, manage donor interactions, and support logistics in a fast-paced retail environment.

The role includes greeting donors, processing donation items, maintaining a clean workspace, and following safety rules while providing excellent customer service. We value reliability and teamwork in this helping role.

Qualifications

• Must be at least 18 years old.
• Ability to speak, hear, read and write.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds frequently.
• Flexible schedule including evenings and weekends.

Responsibilities

• Greets donors in a pleasant and professional manner and represents Goodwill Keystone Area positively.
• Assists donors with donations, unloading, receipt issuance, and information provision.
• Completes donor tracking paperwork accurately and timely.
• Assists transportation duties including loading/unloading trucks and handling materials.
• Maintains clean donor and production areas and supports safety protocols.
• Operates safety equipment and reports hazards to the Production Manager.

Skills

Communication skills

Customer service

English proficiency

Physical stamina

Job description

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations, manage donor interactions, and support logistics in a fast-paced retail environment.

The role includes greeting donors, processing donation items, maintaining a clean workspace, and following safety rules while providing excellent customer service. We value reliability and teamwork in this helping role.