Donor Experience Specialist

Goodwill Keystone; Shrewsbury (York County); On-site; USD 16,531 - 20,664; Full time

Job summary

Goodwill Keystone Area seeks a Donor Service Representative to support donations and promote our mission at our donation centers. You will greet donors, assist with donations, issue receipts, maintain a clean donation area, and provide information about Goodwill programs.

The role requires strong customer service, clear English communication, and the ability to lift up to 50 pounds and stand for long periods. Evening and weekend flexibility is needed.

Qualifications

• Must be at least 18 years old (responsible for equipment operation).
• Ability to speak, hear, read, and write.
• Ability to speak English to interact with donors and customers satisfactorily.
• Must present a neat and positive appearance and demeanor.
• Must possess good customer service skills.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Responsibilities

• Greets donors in a pleasant and professional manner and promotes Goodwill Keystone Area.
• Assists donors with donations, unloading from vehicle, issuing receipts, and refusing items on the "thanks, but no thanks" list.
• Provides donation information and general Goodwill Keystone Area information to donors.
• Completes donor tracking paperwork accurately and submits it in a timely manner.
• Assists the transportation department with loading and unloading trucks, collecting and distributing materials, and removing trash and salvage.
• Sters-fabs appropriate items following all safety precautions.
• Prices hard goods as needed.
• Maintains a clean and orderly production and donor area, including outside donor area.
• Supports Goodwill programs and special events.
• Contributes to the organization by supporting additional tasks and projects as needed.
• Promotes a workplace safety environment, adhering to safety requirements and reporting hazards.
• Communicates progress, problems, and concerns to the Production Manager.

Skills

Customer service

Communication

Physical stamina

Flexibility

English proficiency

Education

Minimum age 18

Job description

Goodwill Keystone Area seeks a Donor Service Representative to support donations and promote our mission at our donation centers. You will greet donors, assist with donations, issue receipts, maintain a clean donation area, and provide information about Goodwill programs.

The role requires strong customer service, clear English communication, and the ability to lift up to 50 pounds and stand for long periods. Evening and weekend flexibility is needed.