Donor Screening & Front Desk Specialist

CSL Plasma; Tyler (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

CSL Plasma is seeking an on-site donor center associate to greet donors and guide them through registration and screening procedures. You will perform health checks, verify eligibility, and provide information about the donation process and center policies.

The role requires basic math, clerical skills, and excellent customer service. You may assist with donor registration, answer calls, and help maintain a safe and confidential environment in a fast-paced center.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Responsibilities

• Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process, including health history, medical questions, and basic health screenings (BP, pulse, weight, temperature).
• Explain the screening process, tests performed, appointment system, center policies, proper nutrition and other information for donors.
• Register applicants and transfer donors based on training and center needs.
• Answer phone calls or route inquiries to the appropriate staff.
• Monitor donors for reactions during/after pheresis and notify staff as needed.
• Inform Group Leader or Supervisor of donor flow issues.
• Record donor data accurately in the electronic system as per SOPs.
• Understand policies related to hyper immune programs at the center if applicable.
• Maintain a clean, safe work environment and ensure supplies are available; follow HSE/OSHA policies.
• Maintain donor, center, and personnel confidentiality.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at the organization’s discretion.

Skills

Customer service

Clerical work

Basic math

Education

High school diploma or equivalent

Job description

CSL Plasma is seeking an on-site donor center associate to greet donors and guide them through registration and screening procedures. You will perform health checks, verify eligibility, and provide information about the donation process and center policies.

The role requires basic math, clerical skills, and excellent customer service. You may assist with donor registration, answer calls, and help maintain a safe and confidential environment in a fast-paced center.