Donor Relations Associate — Impact & Donor Care (Temp-to-Hire)

International Fellowship of Christians and Jews; Illinois; On-site; USD 40,000 - 55,000; Full time

Job summary

The International Fellowship of Christians and Jews is seeking a Donor Relations Associate to engage donors via our call center, respond to inquiries, process donations, and support prayer requests. This full-time, temp-to-hire role emphasizes empathy, accuracy, and service excellence to help fund life-saving aid worldwide.

The ideal candidate has 2+ years in customer service, strong communication, and comfort with donor databases and MS Office.

Qualifications

• 2+ years in customer service or hospitality.
• Empathetic, professional tone with donors.
• Ability to resolve donor inquiries and concerns.
• Comfort with donor databases and MS Office.

Responsibilities

• Answer donor calls promptly in a courteous, professional manner.
• Prepare and ensure accuracy of donor letters and documentation.
• Record interactions in the donor database and route to departments.
• Respond to website feedback, process matching gifts, and assist with donations.

Skills

Customer service

Hospitality

Empathy

Problem solving

Multitasking

Typing 50 WPM

MS Office

Donor database

Cultural sensitivity

Education

High school diploma

College degree (a plus)

Tools

Donor database

MS Office

Job description

The International Fellowship of Christians and Jews is seeking a Donor Relations Associate to engage donors via our call center, respond to inquiries, process donations, and support prayer requests. This full-time, temp-to-hire role emphasizes empathy, accuracy, and service excellence to help fund life-saving aid worldwide.

The ideal candidate has 2+ years in customer service, strong communication, and comfort with donor databases and MS Office.