Donor Relations Specialist

International Fellowship of Christians and Jews; Illinois; On-site; USD 40,000 - 55,000; Full time

Job summary

The International Fellowship of Christians and Jews is seeking a Donor Relations Associate to engage donors via our call center, respond to inquiries, process donations, and support prayer requests. This full-time, temp-to-hire role emphasizes empathy, accuracy, and service excellence to help fund life-saving aid worldwide.

The ideal candidate has 2+ years in customer service, strong communication, and comfort with donor databases and MS Office.

Qualifications

• 2+ years in customer service or hospitality.
• Empathetic, professional tone with donors.
• Ability to resolve donor inquiries and concerns.
• Comfort with donor databases and MS Office.

Responsibilities

• Answer donor calls promptly in a courteous, professional manner.
• Prepare and ensure accuracy of donor letters and documentation.
• Record interactions in the donor database and route to departments.
• Respond to website feedback, process matching gifts, and assist with donations.

Skills

Customer service

Hospitality

Empathy

Problem solving

Multitasking

Typing 50 WPM

MS Office

Donor database

Cultural sensitivity

Education

High school diploma

College degree (a plus)

Tools

Donor database

MS Office

Job description

Job Description

Are you looking to start your career in nonprofits? As a Donor Relations Associate, you will interact directly with our donors through our donor call center. You will be responding to their inquiries, accepting donations, resolving concerns, and briefly praying with them for prayer requests. Your ability to attentively serve the needs of our donor partners will greatly impact our ability to provide life-saving aid to more than two million needy people in Israel and Jewish communities worldwide.

This Full-time, Temp-to-Hire role will have the following key responsibilities.

• Promptly answering all calls in a courteous, caring, and professional manner and making follow-up donor calls as needed. Identifying donor needs and responding to donor requests and concerns using appropriate research techniques.
• Preparing and ensuring the accuracy of special letters, honor/memory letters, and other standard letters. Ensuring proper coding of donor interaction within the donor database. Distributing donor documentation to appropriate departments.
• Responding to website feedback by doing research and writing replies to donors, conducting initial processing of matching gifts, resolving credit card issues, and special projects.

As the ideal candidate, you’ll possess these qualities and experience:

• 2 plus years of relevant work experience in customer service and hospitality
• A customer-friendly tone and the ability to convey professionalism and empathy with donors.
• Strong abilities in problem-solving to effectively and proactively provide timely response to donor concerns and requests which often includes requests to pray, processing of donations, and requests for information.
• Ability to display cultural sensitivity to both the Jewish and Christian communities and a broad understanding of the Evangelical Christian community.
• Core values of integrity, humility, accountability, collaboration, dignity, and innovation with the ability to foster this in a work environment.
• Great ability to multi-task
• High school diploma or equivalent required; college degree is a plus.
• Strong computer capabilities that include familiarity with customer databases and Microsoft Office. Ability to accurately type 50 WPM.

Come and experience all that The Fellowship offers, including the ability for you to make an impact in a global nonprofit with collaborative team members, professional growth opportunities and mission focused work. We have great benefits, newly designed offices and are located on Wacker Drive, across from the Chicago Riverwalk.

Thank you for your interest in our open position. We are an equal opportunity employer (EOE).

*Voted by Forbes as America's Top 100 Charities

Company Description

About us

The International Fellowship of Christians and Jews is the leading non-profit building bridges between Christians and Jews, blessing Israel and the Jewish people around the world with humanitarian care and life-saving aid.

A History of Helping

The International Fellowship of Christians and Jews (The Fellowship) was founded in 1983 by Rabbi Yechiel Eckstein.

Over the years, we have been leaders in Jewish-Christian relations, building bridges of goodwill that have led to greater understanding and cooperation between members of these two great faiths. We have helped hundreds of thousands of Jews escape poverty and anti-Semitism and return to their biblical homeland, funded humanitarian assistance that has touched the lives of millions of Jews in Israel and around the world, provided life-giving aid to Israel’s victims of war and terror, and much more.