Associate, Donor Support

International Fellowship of Christians and Jews; Chicago (IL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Great benefits

Job summary

International Fellowship of Christians and Jews is seeking a Donor Support Associate in Chicago on a hybrid, full-time basis. You will interact with donors through our call center, respond to inquiries, process donations, and resolve concerns, including brief prayers for prayer requests, contributing to life-saving aid worldwide.

You will handle correspondence, ensure accurate donor documentation, and support various donor programs while maintaining a compassionate, professional approach in a

Qualifications

• 2+ years of relevant work experience in customer service or hospitality.
• Customer-friendly tone with empathy towards donors.
• Strong problem-solving skills to address donor concerns and requests.
• Cultural sensitivity to Jewish and Christian communities; understanding of Evangelical Christian community.
• Core values: integrity, humility, accountability, collaboration, dignity, innovation.
• Ability to multitask effectively in a donor call-center environment.
• High school diploma or equivalent; college degree is a plus.

Responsibilities

• Answer donor calls promptly in a courteous, caring, and professional manner and follow up as needed.
• Prepare and ensure accuracy of letters and donor communications; code interactions in the donor database.
• Respond to website feedback, process matching gifts, resolve credit card issues, and support special projects.

Skills

Customer service

Hospitality

Empathy

Problem solving

Multitasking

Education

High school diploma or equivalent

College degree (nice to have)

Tools

Donor database

MS Office

Job description

(Chicago/Hybrid) As a Donor Support Associate, you will interact directly with our donors through our donor call center. You will be responding to their inquiries, accepting donations, resolving concerns, and briefly praying with them for prayer requests. Your ability to attentively serve the needs of our donor partners will greatly impact our ability to provide life-saving aid to more than two million needy people in Israel and Jewish communities worldwide.

This Full-time, Temp-to-Hire role will have the following key responsibilities.

• Promptly answering all calls in a courteous, caring, and professional manner and making follow-up donor calls as needed. Identifying donor needs and responding to donor requests and concerns using appropriate research techniques.
• Preparing and ensuring the accuracy of special letters, honor/memory letters, and other standard letters. Ensuring proper coding of donor interaction within the donor database. Distributing donor documentation to appropriate departments.
• Responding to website feedback by doing research and writing replies to donors, conducting initial processing of matching gifts, resolving credit card issues, and special projects.

As the ideal candidate, you’ll possess these qualities and experience{{-}}

• 2 plus years of relevant work experience in customer service and hospitality
• A customer-friendly tone and the ability to convey professionalism and empathy with donors.
• Strong abilities in problem-solving to effectively and proactively provide timely response to donor concerns and requests which often includes requests to pray, processing of donations, and requests for information.
• Ability to display cultural sensitivity to both the Jewish and Christian communities and a broad understanding of the Evangelical Christian community.
• Core values of integrity, humility, accountability, collaboration, dignity, and innovation with the ability to foster this in a work environment.
• Great ability to multi-task
• High school diploma or equivalent required; college degree is a plus.
• Strong computer capabilities that include familiarity with customer databases and Microsoft Office. Ability to accurately type 50 WPM.

Come and experience all that The Fellowship offers, including the ability for you to make an impact in a global nonprofit with collaborative team members, professional growth opportunities and mission focused work. We have great benefits, newly designed offices and are located on Wacker Drive, across from the Chicago Riverwalk.

We are an equal opportunity employer (EOE).

• Voted by Forbes as America's Top 100 Charities