Donor Experience Specialist & Screening

CSL Plasma; Yeadon (Delaware County); On-site; USD 21,000 - 28,000; Full time

Job summary

CSL Plasma in Yeadon, PA is seeking a Donor Center Technician to greet donors and guide them through the screening and registration process. You will verify donor eligibility and explain procedures in accordance with SOPs, ensuring accurate data entry and safe, efficient operations.

As part of the role you will perform health screenings, answer donor questions, and educate on the donation process and center policies after training.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the donation process.
• Assist donors in completing the screening process in compliance with SOPs, including health history and basic medical questions.
• perform health screening procedures such as blood pressure, pulse, weight, temperature, and finger stick to obtain hematocrit and total protein levels.
• Educate new donors on the screening process, health tests performed, appointment system, center policies, nutrition, and other relevant information after training.
• Register and transfer donors as needed based on training and operational needs; answer phone calls and transfer inquiries to appropriate staff.
• Maintain accurate donor data in the electronic donor information management system and ensure data confidentiality.
• Follow HSE and OSHA policies; promote safety and maintain a clean, efficient work environment; manage supplies and forms.
• May be cross-trained in other areas to meet business needs; bilingual skills may be required at organization discretion.

Skills

Customer service

Clerical work

Education

High school diploma

Job description

CSL Plasma in Yeadon, PA is seeking a Donor Center Technician to greet donors and guide them through the screening and registration process. You will verify donor eligibility and explain procedures in accordance with SOPs, ensuring accurate data entry and safe, efficient operations.

As part of the role you will perform health screenings, answer donor questions, and educate on the donation process and center policies after training.