Donor Experience Specialist

Goodwill-Industries; Rochester (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries in the United States is seeking a Donation Attendant to greet donors, assist with unloading donations, and price items for resale. You will maintain a clean, organized donation area and follow safety guidelines to ensure a positive donor experience.

The role emphasizes teamwork and adherence to store policies, with a focus on efficiency, accuracy, and customer-first service in a fast-paced retail environment.

Qualifications

• Excellent customer service skills engaging positively with donors.
• Friendly, approachable demeanor with patience and professionalism.
• Strong attention to detail when sorting and pricing items.
• Ability to learn donation policies quickly and apply them.
• Basic understanding of safety protocols and lifting techniques.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet donors warmly, assist with unloading donations, and express appreciation.
• Receive, inspect, sort, and price items following guidelines for resale.
• Keep donation area clean, organized, and hazard-free to ensure efficiency.
• Document donation intake accurately and report discrepancies to management.
• Collaborate with team and adapt to changing priorities in a fast-paced store.

Skills

Customer service

Positive attitude

Detail oriented

Policy knowledge

Safety awareness

Teamwork

Job description

Goodwill-Industries in the United States is seeking a Donation Attendant to greet donors, assist with unloading donations, and price items for resale. You will maintain a clean, organized donation area and follow safety guidelines to ensure a positive donor experience.

The role emphasizes teamwork and adherence to store policies, with a focus on efficiency, accuracy, and customer-first service in a fast-paced retail environment.