Donor Experience Specialist - Fast-Paced Retail

Goodwill Industries Group; Niles (MI); On-site; USD 16,000 - 22,000; Full time

Job summary

Goodwill Industries Group in Niles, MI is seeking a Full Time Donation Attendant to warmly greet donors and help unload, sort, and price donated items for resale.

You will follow established guidelines, maintain a clean, safe donation area, and document intake while working with a supportive team. The role emphasizes Kaizen improvements and a positive, mission-driven environment.

Authorized to work in the United States with flexible availability and the ability to lift up to 50 lbs.

Qualifications

• Excellent customer service skills to engage positively with donors.
• Friendly, approachable and professional demeanor.
• Strong attention to detail when sorting and pricing donations.
• Able to learn donation policies and identify acceptable items.
• Knowledge of safety protocols and lifting techniques.
• Efficient in a fast-paced environment while staying organized.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean, organized, and hazard-free.
• Document donation intake and report discrepancies to management.
• Uphold Kaizen standards to improve efficiency and workflow.
• Collaborate with team to support store operations.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Friendly demeanor

Attention to detail

Donation policy knowledge

Safety awareness

Teamwork & communication

Job description

Goodwill Industries Group in Niles, MI is seeking a Full Time Donation Attendant to warmly greet donors and help unload, sort, and price donated items for resale.

You will follow established guidelines, maintain a clean, safe donation area, and document intake while working with a supportive team. The role emphasizes Kaizen improvements and a positive, mission-driven environment.

Authorized to work in the United States with flexible availability and the ability to lift up to 50 lbs.