Donation Center Experience Ambassador

Goodwill-Industries; Rochester (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries seeks a donation associate to greet donors, assist with unloading donations, and ensure efficient sorting and pricing for resale. The role emphasizes safety, organization, and positive donor experiences in a fast-paced retail setting.

Employees uphold Goodwill's mission to empower people to achieve their most abundant life, embracing Kaizen for continuous improvement, teamwork, and a customer-first approach in daily operations.

Qualifications

• Excellent customer service with donors and a welcoming attitude.
• Strong attention to detail when sorting, inspecting, and pricing items.
• Ability to learn donation policies and safety procedures.
• Ability to operate safely in a fast-paced retail donation setting.
• Flexible availability and teamwork with store staff.

Responsibilities

• Greet donors warmly and help unload donations.
• Receive, inspect, sort, and price donated items for resale.
• Follow safety protocols and keep the donation area clean and organized.
• Document intake records and report discrepancies to management.
• Support store operations as part of a team and adapt to priorities.

Skills

Customer service

Patience

Attention to detail

Safety awareness

Teamwork

Communication

Job description

Goodwill-Industries seeks a donation associate to greet donors, assist with unloading donations, and ensure efficient sorting and pricing for resale. The role emphasizes safety, organization, and positive donor experiences in a fast-paced retail setting.

Employees uphold Goodwill's mission to empower people to achieve their most abundant life, embracing Kaizen for continuous improvement, teamwork, and a customer-first approach in daily operations.