Donation Experience Specialist

Goodwill-Industries; Lansing (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries in Lansing, IL, is seeking a Donation Attendant to greet donors, help unload items, sort and price donations, and support fast-paced store operations. You will follow safety protocols, keep the donation area organized, and ensure accurate intake documentation for resale readiness.

The role emphasizes teamwork, adaptability, and a customer-first mindset to uphold Goodwill's mission and values in a busy retail environment.

Qualifications

• Excellent customer service skills and positive donor interactions.
• Friendly, patient, and professional demeanor in all interactions.
• Strong attention to detail when sorting, pricing, and categorizing donations.
• Ability to learn donation policies quickly and apply them.
• Commitment to safety protocols and workplace integrity.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items for resale.
• Follow safety protocols to maintain a secure work environment.
• Keep donation area clean, organized, and hazard-free.
• Document donation intake and report discrepancies to management.
• Collaborate with team and supervisors to support store operations.

Skills

Customer service

Attention to detail

Teamwork

Learning agility

PPE usage

Material handling

Tools

PPE usage

Material handling equipment

Job description

Goodwill-Industries in Lansing, IL, is seeking a Donation Attendant to greet donors, help unload items, sort and price donations, and support fast-paced store operations. You will follow safety protocols, keep the donation area organized, and ensure accurate intake documentation for resale readiness.

The role emphasizes teamwork, adaptability, and a customer-first mindset to uphold Goodwill's mission and values in a busy retail environment.