Donor Experience Specialist

Goodwill Industries of Houston; Lake Jackson (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Houston is seeking a Donation Associate to deliver world-class donor experiences. You will greet donors, assist in sorting and processing donations, and help move items to staging areas and the sales floor while following guidelines.

Responsibilities include accurately recording donations with the donor tablet, using pallet jacks when needed, and maintaining safety with PPE. You will support daily operations and uphold Goodwill's mission.

Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate effectively with individuals with diverse backgrounds.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized, including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors, and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.

Skills

Communication

Flexibility

Reliable transportation

Education

High School Diploma

Job description

Goodwill Houston is seeking a Donation Associate to deliver world-class donor experiences. You will greet donors, assist in sorting and processing donations, and help move items to staging areas and the sales floor while following guidelines.

Responsibilities include accurately recording donations with the donor tablet, using pallet jacks when needed, and maintaining safety with PPE. You will support daily operations and uphold Goodwill's mission.