Donor Experience Specialist

Goodwill Industries of Houston; Alvin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Houston welcomes a dedicated donor services team member to provide world-class donor experiences. You will greet donors, process donations, and maintain orderly staging areas, assisting with furniture pickups and floor placement when priced.

You will follow PPE guidelines and safety practices while supporting overall store operations. The role emphasizes accuracy in donation recording, strong customer service, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate effectively with diverse individuals.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service by greeting each donor promptly, showing appreciation, and inviting them to return.
• Collect donations and sort them into proper categories as required.
• Accept furniture donations, stage them, and assist in moving to the sales floor after pricing.
• Ensure labeling for full raw and outlet equipment is correct at setup.
• Operate pallet jacks to move donations while following safety standards.
• Record donations using the donor tablet and issue receipts to donors.
• Maintain PPE usage and safety standards, including high-visibility vests and cut-resistant gloves.
• Request supplies from management when running low.
• Assist with loading/unloading equipment as needed.
• Support safety and security of associates, donors, and property.
• Perform janitorial tasks as needed.
• Report all incidents and injuries immediately.

Skills

Communication

Flexibility

Reliability

Education

High School diploma or equivalent

Job description

Goodwill Houston welcomes a dedicated donor services team member to provide world-class donor experiences. You will greet donors, process donations, and maintain orderly staging areas, assisting with furniture pickups and floor placement when priced.

You will follow PPE guidelines and safety practices while supporting overall store operations. The role emphasizes accuracy in donation recording, strong customer service, and teamwork in a fast-paced environment.