Donor Experience Specialist

Goodwill Industries of Houston; Galveston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Goodwill Houston is seeking a dedicated Donations Associate to greet donors, accept and process donations, and help prepare items for the sales floor. You will maintain accurate records, ensure safety protocols, and support daily operations in a fast-paced environment.

The role requires physical activity, reliable transportation, and a customer-focused approach to assist donors and contribute to community service goals.

Qualifications

• Strong customer-facing communication and interpersonal skills.
• Ability to work with diverse donors and maintain professionalism.
• Comfort with physical tasks and moving donations.
• Reliability and punctuality in a fast-paced retail environment.

Responsibilities

• Greet donors promptly and provide a friendly, helpful experience.
• Accept, sort, and process donations according to guidelines.
• Handle furniture donations and price for the sales floor.
• Label equipment and move items safely using pallet jacks.
• Record donations using the donor tablet and issue receipts.
• Ensure PPE is worn and safety standards are followed.
• Assist with loading/unloading and maintaining a clean, organized space.
• Report incidents and injuries promptly to supervision.
• Perform janitorial tasks and support security and safety of the operation.

Skills

Customer service

Communication

Flexibility

Teamwork

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a dedicated Donations Associate to greet donors, accept and process donations, and help prepare items for the sales floor. You will maintain accurate records, ensure safety protocols, and support daily operations in a fast-paced environment.

The role requires physical activity, reliable transportation, and a customer-focused approach to assist donors and contribute to community service goals.