Donor Experience Specialist

Goodwill Industries of Houston; Cypress (TX); On-site; USD 31,000 - 38,000; Full time

Job summary

Goodwill Houston is seeking an associate to provide world-class donor experience by greeting donors, processing donations, and maintaining secure, organized operations. The role includes sorting donations, assisting with furniture, labeling equipment, and upholding PPE and safety standards.

Responsibilities include accurate donation recording, safe pallet handling, and supporting loading/unloading activities while maintaining a friendly, professional demeanor with donors and team members.

Qualifications

• HS diploma preferred.
• Ability to communicate effectively with diverse donors.
• Flexibility in scheduling.
• Reliable transportation required.

Responsibilities

• Greet donors and provide friendly service.
• Accept and sort donations; place items in appropriate categories.
• Assist with furniture donations and shelving for pricing.
• Label equipment and maintain safety standards during setup.
• Operate pallet jacks to move donations and load outbound trailers safely.
• Record donations using donor tablet and issue receipts.
• Ensure PPE is used correctly (hi-vis vests, cut-resistant gloves).
• Request supplies as needed and assist with loading/unloading equipment.
• Maintain safety and security of associates, donors, and property.
• Perform janitorial tasks and report incidents promptly.
• Follow company policies and participate in other duties as assigned.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High school diploma

Job description

Goodwill Houston is seeking an associate to provide world-class donor experience by greeting donors, processing donations, and maintaining secure, organized operations. The role includes sorting donations, assisting with furniture, labeling equipment, and upholding PPE and safety standards.

Responsibilities include accurate donation recording, safe pallet handling, and supporting loading/unloading activities while maintaining a friendly, professional demeanor with donors and team members.