Donor Acquisition & Engagement Specialist

Goodwill Houston; Houston (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist to welcome donors, process donations, and maintain accurate donation records. You will support customer service, coordinate with the Transportation Department, and help keep the donation area organized and safe.

The role requires strong communication, reliability, and a flexible schedule to meet daily donor flow and department needs at our Houston location.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience preferred.
• High school diploma or equivalent preferred.
• Flexible schedule and reliable transportation required.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Provide excellent customer service to donors and visitors.
• Unload and sort materials in the donation area according to guidelines.
• Maintain accurate records of donations and issue receipts.
• Communicate with Transportation Department and participate in online meetings.
• Assist with keeping production supplies available and assist with loading/unloading merchandise.
• Contribute to safety and cleanliness and perform janitorial tasks as needed.
• Report incidents promptly and perform other duties as assigned.

Skills

Customer service

Communication

Retail experience

Flexible schedule

Reliable transportation

Education

High school diploma

Job description

Goodwill Houston is seeking a Donor Acquisition Specialist to welcome donors, process donations, and maintain accurate donation records. You will support customer service, coordinate with the Transportation Department, and help keep the donation area organized and safe.

The role requires strong communication, reliability, and a flexible schedule to meet daily donor flow and department needs at our Houston location.