Donor Engagement Specialist (Flexible Schedule)

Goodwill Industries of Houston; Magnolia (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Industries of Houston is seeking an Attended Donation Center attendant responsible for welcoming donors, performing GRATIS steps during donations, and sorting items into hardlines and softlines. The role emphasizes exceptional donor service and accurate donation records.

You will assist with loading/unloading, maintain safety, and support the Transportation Department. A flexible schedule and reliable transportation are required.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS steps when accepting donations (GREET, RECEIPT, ASSIST, THANK, INVITE, SORT).
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort into categories.
• Maintain accurate records of donations and issue receipts to donors.
• Communicate clearly with management, Transportation Department, and leadership.
• Assist with loading/unloading donations and equipment as needed.
• Ensure safety and security of team members and property.
• Perform janitorial tasks and report incidents or injuries immediately.

Skills

Customer service

Communication

Retail experience

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Houston is seeking an Attended Donation Center attendant responsible for welcoming donors, performing GRATIS steps during donations, and sorting items into hardlines and softlines. The role emphasizes exceptional donor service and accurate donation records.

You will assist with loading/unloading, maintain safety, and support the Transportation Department. A flexible schedule and reliable transportation are required.