Donor Acquisition & Engagement Specialist

Goodwill Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist to support the Donated Goods Program (DGP). You will greet donors, process donations, and ensure accurate records while upholding GWH guidelines at an Attended Donation Center (ADC).

This role emphasizes delivering excellent donor service, assisting with donation sorting, and maintaining compliance with all policies. It requires teamwork, adaptability, and strong reliability in a fast-paced nonprofit environment.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS steps when accepting donations: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort them out into categories.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Ability to communicate clearly with their immediate manager as well as the Transportation Department and other key leadership personnel.
• Assist with keeping production supplies available.
• Assist with loading and unloading donations and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by management.
• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean.
• May be asked to attend training sessions and participate in activities outside GWH.
• Adheres to local, state, and federal laws and regulations.

Skills

Previous customer service experience

Ability to communicate and interact

Excellent customer service skills

Retail sales experience

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent preferred

Job description

Goodwill Houston is seeking a Donor Acquisition Specialist to support the Donated Goods Program (DGP). You will greet donors, process donations, and ensure accurate records while upholding GWH guidelines at an Attended Donation Center (ADC).

This role emphasizes delivering excellent donor service, assisting with donation sorting, and maintaining compliance with all policies. It requires teamwork, adaptability, and strong reliability in a fast-paced nonprofit environment.