Donor Center Team Lead

CSL Plasma; Rapid City (SD); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

401(k) Savings Program

Paid Time Off

Job summary

CSL Plasma in Rapid City seeks a reception and training coordinator to support donor flow and staff development. You will guide donors through screening, educate about plasma products, and coordinate donor registrations while ensuring accurate data entry and compliance with SOPs.

The role requires at least 18 months in clerical or customer service roles, a high school diploma, and the ability to perform basic math.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 18 months experience in a clerical or customer service related position, preferably in health care or plasma collection.
• Must be able to perform basic math calculations.

Responsibilities

• Assist qualified donors in completing the screening process per SOP, including health history assessment and basic medical questions.
• Register applicant and transfer donors based on training and center needs.
• Educate donors on plasma products, screening tests, appointment system, fees, policies, nutrition and center information.
• Answer the telephone and provide information to callers.
• Monitor donors for reactions during/after pheresis and notify staff as needed.
• Maximize donor flow by allocating staff and resources.
• Calibrate equipment daily, troubleshoot, and document incidents as required.
• Provide training to reception staff and other staff on processes and procedures.
• Support center management with staff scheduling and donor relations issues.

Skills

Customer service

Clerical

Communication

Education

High school diploma or equivalent

Job description

CSL Plasma in Rapid City seeks a reception and training coordinator to support donor flow and staff development. You will guide donors through screening, educate about plasma products, and coordinate donor registrations while ensuring accurate data entry and compliance with SOPs.

The role requires at least 18 months in clerical or customer service roles, a high school diploma, and the ability to perform basic math.