Plasma Center Team Lead

CSL; Burlington (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

CSL seeks a receptionist trainer to support the Donor Center in Burlington, NC. You will train reception staff, assist donors, handle inquiries, and ensure smooth donor flow while following SOPs. Data entry and equipment readiness are key in this healthcare setting.

Requirements include a High School Diploma and 18+ months in clerical or customer service roles, preferably in healthcare or plasma collection, plus basic math skills. Training provided.

Qualifications

• Minimum 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience.
• Ability to perform basic math calculations.
• General knowledge of plasma pheresis operation.

Responsibilities

• Under limited supervision, responsible for training the reception staff and facilitating efficient donor flow through the center
• Following SOPs, assists qualified donors complete the screening process
• Educates new donors on the therapeutic products made from donated plasma
• Answers the telephone and assists in providing appropriate information to the caller
• Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff
• Maximizes donor flow by allocating staff and resources to appropriate task or center area
• Conducts daily calibration of equipment and resolves any issues; documents issue and replaces equipment as needed
• Provides guidance and technical training on processes and procedures to reception staff and other staff as required
• Supports center management by providing input related to staff scheduling, donor relations and technical procedure issues
• Ensures accurate recording of donor data in the electronic donor information management system as outlined in SOPs
• Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures

Skills

Customer service

Clerical experience

Basic math

Pheresis knowledge

Education

High School Diploma or equivalent vocational or technical training

Job description

CSL seeks a receptionist trainer to support the Donor Center in Burlington, NC. You will train reception staff, assist donors, handle inquiries, and ensure smooth donor flow while following SOPs. Data entry and equipment readiness are key in this healthcare setting.

Requirements include a High School Diploma and 18+ months in clerical or customer service roles, preferably in healthcare or plasma collection, plus basic math skills. Training provided.