Donor Call Center Agent — Stable Hours, Paid Training

Versiti; United States; Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Bi-Weekly Pay

Paid Training

Growth Opportunities

Medical, dental, vision benefits

401K match

Job summary

Versiti is hiring a Call Center Agent in Indianapolis, IN. The role involves making outbound calls to encourage donors to schedule appointments, documenting information in the system, and delivering friendly, professional service on every call. Training is provided, with a team-focused culture and growth opportunities.

In-office position with some remote days, offering stable hours and bi-weekly pay. Compensation starts at $16.39 per hour with shift differentials where applicable, and a

Qualifications

• High School Diploma required.
• 1-3 years customer service experience in a contact center preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Make outbound calls to encourage blood donors to schedule appointments.
• Document information using computer systems.
• Provide friendly, professional service on every call.
• Follow training and processes to support donor needs.
• Collaborate with a supervisor to ensure success.

Skills

Excellent communication

Sales techniques

Data entry

Multi-tasking

Team collaboration

Education

High School Diploma

Equivalent education

Tools

Microsoft Office

HemaTerra (CC system)

Job description

Versiti is hiring a Call Center Agent in Indianapolis, IN. The role involves making outbound calls to encourage donors to schedule appointments, documenting information in the system, and delivering friendly, professional service on every call. Training is provided, with a team-focused culture and growth opportunities.

In-office position with some remote days, offering stable hours and bi-weekly pay. Compensation starts at $16.39 per hour with shift differentials where applicable, and a