Donor Services Call Center Agent — In-Office/Hybrid

Versiti, Inc.; Grand Rapids (MI); Hybrid; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid training

Bi-weekly pay

Growth opportunities

Medical, dental, vision

Job summary

Versiti, Inc. in Grand Rapids, MI seeks a Call Center Agent to handle in-office and remote days with stable hours and bi-weekly pay. The role emphasizes donor outreach, documentation, and top‑notch customer service in a team‑oriented environment.

The position offers 16.39 USD per hour with paid training, growth opportunities, and a comprehensive benefits package. Candidates should be reliable, communicative, and comfortable learning new systems.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years customer service experience required.
• Comfort using computers and learning new systems.
• Excellent verbal and written communication skills.

Responsibilities

• Make outbound calls encouraging current blood donors to schedule appointments.
• Use computer systems to document information.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support blood donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Strong communication skills

Computer literacy

Reliability & positive attitude

Call center experience helpful

Education

High School Diploma or equivalent

Tools

HemaTerra

Microsoft Office

Job description

Versiti, Inc. in Grand Rapids, MI seeks a Call Center Agent to handle in-office and remote days with stable hours and bi-weekly pay. The role emphasizes donor outreach, documentation, and top‑notch customer service in a team‑oriented environment.

The position offers 16.39 USD per hour with paid training, growth opportunities, and a comprehensive benefits package. Candidates should be reliable, communicative, and comfortable learning new systems.