Team Lead, Call Center — Hybrid (In-Office/Remote)

Versiti Blood Center of Indiana; Indianapolis (IN); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Growth Opportunities

Benefits package (medical, dental, vis

Bi-Weekly Pay

Paid Training

Job summary

Versiti Blood Center of Indiana in Indianapolis is seeking a Team Lead for our Call Center. This role supports donor services, coaches agents, and ensures top‑notch customer experiences in a fast‑paced environment.

You will liaise between leadership and staff, back up management when needed, and ensure adherence to processes and training. The position offers in‑office and remote days, stable hours, bi‑weekly pay, paid training, and generous benefits.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience required.
• 1-3 years multi-channel, contact center experience preferred (phone, email, text).

Responsibilities

• Provide coaching to call center agents.
• Liaise between leadership and staff and act as a back-up to management.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support blood donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Coaching

Customer service

Communication

Multichannel experience

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office

HemaTerra

Job description

Versiti Blood Center of Indiana in Indianapolis is seeking a Team Lead for our Call Center. This role supports donor services, coaches agents, and ensures top‑notch customer experiences in a fast‑paced environment.

You will liaise between leadership and staff, back up management when needed, and ensure adherence to processes and training. The position offers in‑office and remote days, stable hours, bi‑weekly pay, paid training, and generous benefits.