Team Lead, Call Center (Hybrid/Indianapolis)

Versiti; Indianapolis (IN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Training

Growth Opportunities

In-office/Remote days

Job summary

Versiti in Indianapolis, IN seeks a Team Lead for our Call Center to coach agents, liaise with leadership, and ensure top-tier donor service. You’ll back up management, enforce processes, and support blood donor needs with a friendly, professional approach.

We offer stable schedules, paid training, supportive supervision, and a benefits package. In-office and remote days are required, with bi-weekly pay and growth opportunities.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience required.
• 1-3 years multi-channel, contact center experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide coaching to call center agents.
• Liaise between leadership and staff and act as a back-up to management.
• Provide friendly, professional service on every call.
• Follow clear processes and training to support donor needs.
• Work with a supervisor who’s invested in your success.

Skills

Coaching

Customer service

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

HemaTerra

Microsoft Office

Job description

Versiti in Indianapolis, IN seeks a Team Lead for our Call Center to coach agents, liaise with leadership, and ensure top-tier donor service. You’ll back up management, enforce processes, and support blood donor needs with a friendly, professional approach.

We offer stable schedules, paid training, supportive supervision, and a benefits package. In-office and remote days are required, with bi-weekly pay and growth opportunities.