Donor Growth & Engagement Specialist

Goodwill Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Houston seeks a Donor Acquisition Specialist to provide exceptional donor service at an Attended Donation Center. You will handle donations, process receipts, and encourage donor return while upholding GWH policies.

Responsibilities include greeting donors, sorting donations, maintaining records, and assisting with loading and unloading items. A customer-focused attitude and reliability are essential.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Greet donors to accept donations with a cheerful disposition.
• Perform GRATIS when accepting donations at an ADC location.
• Sort donations into hardlines or softlines with urgency.
• Maintain accurate records and issue donation receipts.
• Assist with loading/unloading donations and equipment as needed.
• Ensure safety and security of team members and property.
• Perform necessary janitorial work and report incidents.

Skills

Customer service

Communication

Retail experience

Education

High school diploma

Job description

Goodwill Houston seeks a Donor Acquisition Specialist to provide exceptional donor service at an Attended Donation Center. You will handle donations, process receipts, and encourage donor return while upholding GWH policies.

Responsibilities include greeting donors, sorting donations, maintaining records, and assisting with loading and unloading items. A customer-focused attitude and reliability are essential.