Donations Processing & Customer Care Associate

Goodwill Central Texas; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

New hire bonus up to $350

Job summary

Goodwill Central Texas is hiring for a Store Operations role responsible for receiving donated goods and delivering friendly service to donors. You will sort donations, assist pricing and selection staff, and help meet daily production goals while upholding our mission.

The job emphasizes safety, cleanliness, teamwork and respectful interaction with a diverse customer base. Prior year experience is 0-3 years; High school diploma preferred.

Qualifications

• Ability to read, write and speak English sufficiently to communicate effectively.
• Ability to work independently and coordinate multiple projects.
• Excellent organizational and prioritization skills.
• Strong decision-making and attention to detail.
• Provide excellent customer service and work with diverse populations.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.

Responsibilities

• Receive, sort, and process donated goods and assist pricing and selecting staff.
• Provide excellent customer service to donors and customers.
• Maintain clean, safe workstations and follow safety guidelines.
• Meet or exceed daily production goals.
• Promote Goodwill Central Texas mission and values.
• Follow policies and procedures and adhere to safety and loss prevention.

Skills

Customer service

English proficiency

Organizational skills

Decision making

Attention to detail

Self-motivation

Initiative

Multitasking

Interpersonal skills

Diversity awareness

Education

High school diploma or equivalent

Job description

Goodwill Central Texas is hiring for a Store Operations role responsible for receiving donated goods and delivering friendly service to donors. You will sort donations, assist pricing and selection staff, and help meet daily production goals while upholding our mission.

The job emphasizes safety, cleanliness, teamwork and respectful interaction with a diverse customer base. Prior year experience is 0-3 years; High school diploma preferred.