Donations Processing Specialist

Goodwill Industries Of Central Texas; Manor (TX); Sur place; USD 19 000 - 21 000; Plein temps

Résumé du poste

Goodwill Central Texas is seeking a Donations Processor in Manor, TX to receive donated goods, assist donors, and help meet daily production goals in a busy store setting.

You will sort items, follow donation guidelines, and support pricing and selection teams while upholding Goodwill’s mission and values.

This full-time role emphasizes customer service, accuracy, organization and the ability to work with diverse customers in a community nonprofit environment.

Qualifications

• Ability to read, write and speak English sufficiently to communicate effectively with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills; the ability to prioritize.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.

Responsabilités

• Follows policies and procedures and executes directives in a timely manner.
• Quickly and efficiently moves donors through the donation process and asks for assistance when necessary.
• Maintains work station in a clean, organized and safe conditions.
• Handles donations/products in accordance with donation guidelines.
• Provides material handling assistance, as available, to support the merchandise pricing and selection team.
• Follows processing guidelines. Accurately receives and sorts donations and purchased goods.
• Consistently meets or exceeds production goals.
• Creates a high level of customer service throughout the store ensuring customers experience a welcoming atmosphere.
• Ensures donors follow our unloading donation process while providing excellent customer service.
• Provides excellent customer service by greeting, assisting and thanking customers while meeting customer’s needs in a timely manner.
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate.
• Ensures customer concerns and complaints are handled to the customers satisfaction.
• Projects a favorable image of Goodwill-Easter Seals at all times.
• Follows and adheres to loss prevention and safety procedures and initiatives.
• Uses and maintains personal protective equipment (PPE).
• Participates in weekly safety huddles, monthly safety meetings, and drills.
• Works to reduce worker’s compensation incidents and customer accidents.
• Uses proper lifting techniques.
• Uses power equipment responsibly and with appropriate certification.
• Identifies recall products and properly removes them from processing.
• Provide a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants.
• Works respectfully and effectively across cultures.
• Understands and actively supports the organization’s diversity and inclusion efforts.
• Acts as a good role model.
• Responsible for being familiar with Goodwill Central Texas Team Member Handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Connaissances

Customer service

English literacy

Organizational skills

Attention to detail

Teamwork

Multitasking

Diversity awareness

Formation

High school diploma or equivalent

Description du poste

Goodwill Central Texas is seeking a Donations Processor in Manor, TX to receive donated goods, assist donors, and help meet daily production goals in a busy store setting.

You will sort items, follow donation guidelines, and support pricing and selection teams while upholding Goodwill’s mission and values.

This full-time role emphasizes customer service, accuracy, organization and the ability to work with diverse customers in a community nonprofit environment.