Donations Processor: Customer Service & Safety Focus

Goodwill Central Texas; Fredericksburg (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Central Texas seeks a Store Operations Associate to receive donated goods, provide outstanding donor and customer service, and support the merchandise pricing and selecting team. You will sort donations, follow donation guidelines, and help maintain a clean, safe work environment in a fast-paced store setting.

Responsibilities include assisting donors through the donation process, meeting daily production goals, and promoting the organization's mission and values.

Qualifications

• Read, write and speak English sufficiently to communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and the ability to prioritize.
• Excellent decision-making skills.
• Strong attention to detail.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• 0-3 years of relevant experience.
• High school diploma or equivalent preferred.

Responsibilities

• Follow policies and procedures and execute directives in a timely manner.
• Move donors through the donation process efficiently and seek assistance when needed.
• Maintain a clean, organized and safe workstation.
• Handle donations/products per donation guidelines.
• Provide material handling assistance to support pricing and selection teams.
• Receive and sort donations and purchased goods, following processing guidelines.
• Strive to meet or exceed daily production goals.
• Provide excellent customer service by greeting, assisting and thanking customers.
• Ensure a welcoming atmosphere and positive image for Goodwill Central Texas.

Skills

English proficiency

Independent work

Organization

Decision making

Attention to detail

Customer service

Diversity comfort

Initiative

Perseverance

Education

High school diploma or equivalent preferred

Job description

Goodwill Central Texas seeks a Store Operations Associate to receive donated goods, provide outstanding donor and customer service, and support the merchandise pricing and selecting team. You will sort donations, follow donation guidelines, and help maintain a clean, safe work environment in a fast-paced store setting.

Responsibilities include assisting donors through the donation process, meeting daily production goals, and promoting the organization's mission and values.