Donations Processor

Goodwill Central Texas; Fredericksburg (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Central Texas seeks a Store Operations Associate to receive donated goods, provide outstanding donor and customer service, and support the merchandise pricing and selecting team. You will sort donations, follow donation guidelines, and help maintain a clean, safe work environment in a fast-paced store setting.

Responsibilities include assisting donors through the donation process, meeting daily production goals, and promoting the organization's mission and values.

Qualifications

• Read, write and speak English sufficiently to communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills and the ability to prioritize.
• Excellent decision-making skills.
• Strong attention to detail.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• 0-3 years of relevant experience.
• High school diploma or equivalent preferred.

Responsibilities

• Follow policies and procedures and execute directives in a timely manner.
• Move donors through the donation process efficiently and seek assistance when needed.
• Maintain a clean, organized and safe workstation.
• Handle donations/products per donation guidelines.
• Provide material handling assistance to support pricing and selection teams.
• Receive and sort donations and purchased goods, following processing guidelines.
• Strive to meet or exceed daily production goals.
• Provide excellent customer service by greeting, assisting and thanking customers.
• Ensure a welcoming atmosphere and positive image for Goodwill Central Texas.

Skills

English proficiency

Independent work

Organization

Decision making

Attention to detail

Customer service

Diversity comfort

Initiative

Perseverance

Education

High school diploma or equivalent preferred

Job description

This position is responsible for receiving donated goods while providing excellent customer service to Goodwill donors. Responsible for sorting donated goods and delivering them to the merchandise pricing and selecting staff to meet daily production standards and goals. Promotes and adheres to Goodwill Central Texas mission and values.

Store Operations

• Follows policies and procedures and executes directives in a timely manner.
• Quickly and efficiently moves donors through the donation process and asks for assistance when necessary.
• Maintains work station in a clean, organized and safe conditions.
• Handles donations/products in accordance with donation guidelines.
• Provides material handling assistance, as available, to support the merchandise pricing and selection team.
• Follows processing guidelines. Accurately receives and sorts donations and purchased goods.
• Consistently meets or exceeds production goals

Customer Service

• Creates a high level of customer service throughout the store ensuring customers experience a welcoming atmosphere.
• Ensures donors follow our unloading donation process while providing excellent customer service.
• Provides excellent customer service by greeting, assisting and thanking customers while meeting customer’s needs in a timely manner.
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate.
• Provides excellent customer service by greeting, assisting and thanking customers while meeting customer’s needs in a timely manner.
• Ensures customer concerns and complaints are handled to the customers satisfaction.
• Projects a favorable image of Goodwill Central Texas at all times.

Safety & Risk

• Follows and adheres to loss prevention and safety procedures and initiatives.
• Uses and maintains personal protective equipment (PPE).
• Participates in weekly safety huddles, monthly safety meetings, and drills.
• Works to reduce worker’s compensation incidents and customer accidents.
• Uses proper lifting techniques.
• Uses power equipment responsibly and with appropriate certification.
• Identifies recall products and properly removes them from processing.

Services & Programs

• Provide a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants.
• Works respectfully and effectively across cultures.
• Understands and actively supports the organization’s diversity and inclusion efforts.
• Acts as a good role model.

Other Duties

• Responsible for being familiar with Goodwill Central Texas Team Member Handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet
• Other duties as assigned

Knowledge & Skills

• Ability to read, write and speak English sufficiently to communicate effectively with supervisors, employees and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills; the ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done

Prior Years Experience

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

Equal Employment Opportunity Statement

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Background Check Requirement

Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.