Donation Processing & Customer Service Specialist

Goodwill Central Texas; Dripping Springs (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Central Texas is hiring for a Store Operations Associate responsible for receiving and sorting donated goods, ensuring accurate processing and coordinating with staff to meet daily production goals.

The role emphasizes delivering excellent customer service to donors, maintaining a safe, welcoming store environment, and adhering to safety and loss-prevention guidelines while supporting the pricing and selection team.

Qualifications

• Reads, writes and speaks English proficiently to communicate with supervisors, employees and customers.
• Able to work independently and coordinate multiple tasks.
• Excellent organizational and prioritization skills; strong attention to detail.
• Good decision-making, reliability and initiative in a retail setting.
• Willingness to interact with diverse populations in a human services environment.

Responsibilities

• Receive and sort donated goods accurately and promptly.
• Assist in processing donations and assisting pricing/selection staff to meet daily goals.
• Provide excellent customer service and a welcoming store environment for donors and shoppers.
• Follow safety, PPE, and loss-prevention procedures; participate in safety meetings.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Initiative

Interpersonal skills

Diversity & Inclusion

Education

High school diploma or equivalent

Job description

Goodwill Central Texas is hiring for a Store Operations Associate responsible for receiving and sorting donated goods, ensuring accurate processing and coordinating with staff to meet daily production goals.

The role emphasizes delivering excellent customer service to donors, maintaining a safe, welcoming store environment, and adhering to safety and loss-prevention guidelines while supporting the pricing and selection team.