Donation Floor Associate: Customer Service & Merchandising

GOODWILL OF CENTRAL FLORIDA; Kissimmee (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

GOODWILL OF CENTRAL FLORIDA is seeking a team member to handle donation intake, stock rotation, and merchandise presentation on the sales floor. You will greet donors, issue receipts, and help customers with information while maintaining a clean, orderly store environment.

The role requires strong customer service, basic computer skills, and the ability to lift up to 100 pounds with assistance. Prior retail experience is preferred and the position emphasizes safety and courtesy on the sales

Qualifications

• High School education or equivalent preferred.
• Retail experience is highly preferred.
• Basic internet lookup skills beneficial.

Responsibilities

• Receive donations politely and issue receipts.
• Rotate stock and bring stock to sales floor as needed.
• Arrange merchandise on textile racks and shelves per policy.
• Sort, box and label hangers by type.
• Assist in textile color rotation.
• Greet customers and provide prompt, courteous service.
• Direct customers and provide information.
• Monitor for shoplifting and report suspicious activity.
• Maintain clean and safe sales floor and production area.

Skills

Customer service

Retail operations

Attention to detail

Communication

Education

High School education or equivalent

Job description

GOODWILL OF CENTRAL FLORIDA is seeking a team member to handle donation intake, stock rotation, and merchandise presentation on the sales floor. You will greet donors, issue receipts, and help customers with information while maintaining a clean, orderly store environment.

The role requires strong customer service, basic computer skills, and the ability to lift up to 100 pounds with assistance. Prior retail experience is preferred and the position emphasizes safety and courtesy on the sales