Donation Experience Specialist

GOODWILL OF CENTRAL FLORIDA; Orlando (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Goodwill Industries of Central Florida is seeking a Store Associate to greet customers and donors, process donations, and issue receipts. You will assist with lifting items and maintain the stockroom, ensuring a clean and organized donation area.

The role requires basic computer skills, ability to lift up to 100 pounds with help, and a courteous, professional attitude. Regular duties include sorting donations, pricing wares, and following safety guidelines.

Qualifications

• Previous retail and/or stock handling experience is preferred.
• Knowledge of retail and/or stock handling.
• Familiarity with barcode scanning is a plus.

Responsibilities

• Greet customers and donors with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Receive donations from donors and issue donation receipts; assist customers with lifting items.
• Sort donations as they arrive into proper carts or bins and assess the quality of donations.
• Sort and price hard goods (wares).
• Maintain clean and safe production and store areas.
• Follow safety procedures and dress code including name badge and vest.
• Provide general information to customers/donors.
• Assist processors when needed.
• Refer complaints to management in a timely manner.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Retail experience

Stock handling

Listening

Emergency response

Textile knowledge

Tools

Barcode scanner

Job description

Goodwill Industries of Central Florida is seeking a Store Associate to greet customers and donors, process donations, and issue receipts. You will assist with lifting items and maintain the stockroom, ensuring a clean and organized donation area.

The role requires basic computer skills, ability to lift up to 100 pounds with help, and a courteous, professional attitude. Regular duties include sorting donations, pricing wares, and following safety guidelines.