Donation Center Team Lead

Goodwill of Central & Northern Arizona; Dynamite (WA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking an energetic Team Member for our Cave Creek operation. This role supports daily store operations, onboarding, training, and customer service across assigned locations.

The position emphasizes teamwork, adherence to company standards, and a strong commitment to community impact. Starting pay is $15.67 per hour, with regular attendance and a focus on delivering a positive customer experience.

Qualifications

• High School education or equivalent work experience.
• 6 months customer service experience.
• Strong communication skills, both written and verbal.
• Ability to be trained and take direction.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Makes routine day-to-day operational decisions within the assigned area of responsibility, adjusts priorities as needed to support business goals and operational effectiveness, and communicates significant issues, trends, and recommended follow-up to managers.
• Helps ensure Team Members are equipped to provide excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, provide training and onboarding support, maintain internal partnerships, and ensure consistent execution of operational programs and procedures.
• Supports effective onboarding and training of Team Members by ensuring they receive the appropriate resources, guidance, mentorship, and hands-on support needed to perform their duties in accordance with company standards and procedures.

Skills

Customer service

Communication skills

Trainable / willing to learn

English proficiency

Education

High School diploma or equivalent

Tools

Valid Arizona driver's license

Job description

Goodwill of Central and Northern Arizona is seeking an energetic Team Member for our Cave Creek operation. This role supports daily store operations, onboarding, training, and customer service across assigned locations.

The position emphasizes teamwork, adherence to company standards, and a strong commitment to community impact. Starting pay is $15.67 per hour, with regular attendance and a focus on delivering a positive customer experience.