Traveling Donations Center Operations Lead

Goodwill; Cave Creek (AZ); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life Insurance

Paid Time Off

EAP

Job summary

Goodwill of Central and Northern Arizona is hiring for an Operations Support role in Cave Creek, AZ. The position involves day-to-day operational decisions, staff onboarding, and maintaining store standards to ensure a positive customer experience.

Starting pay is $15.67 per hour with a comprehensive benefits package and opportunities for training and career growth within Goodwill. The role requires 18+ years of age, a valid Arizona driver's license, and the ability to pass background checks and

Qualifications

• High School education or equivalent work experience.
• 6 months customer service experience.
• Must be at least 18 years of age or older.
• Ability to speak and read English proficiently.
• Valid Arizona drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Makes routine day-to-day operational decisions within the assigned area.
• Adjusts priorities to support business goals and operational effectiveness.
• Communicates significant issues and follow-up to managers.
• Travels between locations to support business needs and onboarding.
• Supports onboarding and training of Team Members with resources and mentorship.
• Maintains clean, safe, and well‑kept locations reflecting brand standards.
• Identifies opportunities for process improvement and cost savings.
• Supports de-escalation and resolution of customer situations with guidance from management.

Skills

Customer service

Communication skills

English proficiency

Background check clearance

Drug screening

Education

High School diploma or equivalent

Job description

Goodwill of Central and Northern Arizona is hiring for an Operations Support role in Cave Creek, AZ. The position involves day-to-day operational decisions, staff onboarding, and maintaining store standards to ensure a positive customer experience.

Starting pay is $15.67 per hour with a comprehensive benefits package and opportunities for training and career growth within Goodwill. The role requires 18+ years of age, a valid Arizona driver's license, and the ability to pass background checks and