Donation Center Associate - Fast-Paced Customer Service

Goodwill Industries Group; Hammond (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Goodwill Industries Group in Hammond, IN is seeking a Store Donation Attendant to warmly greet donors, unload and process donations, and price items for resale. You will follow safety procedures and maintain an organized donation area while supporting fast-paced store operations.

The role emphasizes customer service, accuracy in item categorization, and teamwork with the Store Manager and colleagues. This is a full-time, on-site position with opportunity to contribute to the Goodwill mission.

Qualifications

• Excellent customer service skills with donors.
• Friendly and approachable demeanor, patient and professional.
• Strong attention to detail when sorting and pricing donated items.
• Ability to learn donation policies quickly.
• Basic safety protocol understanding to prevent injuries.
• Ability to work efficiently in a fast-paced setting.
• Strong teamwork and communication with colleagues.

Responsibilities

• Greet donors warmly, assist with unloading donations, and show appreciation.
• Receive, inspect, sort, and price donated items following guidelines.
• Follow safety protocols to maintain a secure work environment.
• Keep the donation area clean, organized, and hazard-free.
• Accurately document donation intake and report discrepancies.
• Uphold Kaizen standards to improve efficiency and workflow.
• Work collaboratively with team members and supervisors.
• Other duties as assigned by supervisor.

Skills

Customer service

Communication

Attention to detail

Teamwork

Safety awareness

Job description

Goodwill Industries Group in Hammond, IN is seeking a Store Donation Attendant to warmly greet donors, unload and process donations, and price items for resale. You will follow safety procedures and maintain an organized donation area while supporting fast-paced store operations.

The role emphasizes customer service, accuracy in item categorization, and teamwork with the Store Manager and colleagues. This is a full-time, on-site position with opportunity to contribute to the Goodwill mission.